Terms and Conditions

Information provided on this website

While we make every effort to ensure that the information set out on this website is accurate, we refuse the right to supply goods where descriptions or prices have been misstated. In such instances, we will make a full refund and bear any transaction charges relating to the order.

Stock and supply

The Safe n Sound store contains both products held in stock by Safe n Sound and others available from our suppliers. Where a product cannot be supplied straight away, a notice may appear during the purchase/checkout process to advise the customer. We will also keep the customer updated on the status of their order and will do our utmost to supply the product(s) in a timely fashion. Where we are unable to supply the requested products within a reasonable timeframe, we will happily refund in full any sums paid by a customer, bearing any applicable transaction charges.

Delivery and returns

We do our utmost to ensure that orders are despatched using a reputable service using address and other details supplied by you as our customer. Through our online service, you are able to keep track of your order, view details relating to the despatch of your order and to communicate with us. Where a courier service is used, this may include web tracking instructions and references to enable you to communicate with our designated courier to help arrange delivery.

Where you wish to return any or all products ordered, be they faulty or for other reasons, you should contact us using the e-mail form on this website or through the other means of contact set out on our contact us page. A returns authorisation number must be obtained prior to returning any or all items, which will help us process your returns and any applicable replacement or refund in a timely fashion.

Subject to your statutory rights, we retain the right to refuse to accept goods for return where they are not faulty, but will endeavour to reach a mutually acceptable arrangement with our customer in relation to the goods.

Safe use of the Safe n Sound online service

While we make every effort to ensure that our website and e-mails are free from viruses and any other malware, all users should ensure that their computers are adequately updated and protected from threats of all descriptions prevalent on the internet. This includes running an up-to-date virus scanner and anti-spyware application.

We recommend that all users also read our privacy policy which sets out more details about the safeguards we have put in place for your privacy.

Legal aspects

Use of Safe n Sound’s online store and the service we provide to you is subject to the laws of the United Kingdom. Applicable legislation governs these terms and conditions and will apply to any dispute which may arise between you and Safe n Sound.