Delivery and returns information

We do our utmost to ensure that orders are despatched using a reputable service using address and other details supplied by you as our customer. Through our online service, you are able to keep track of your order, view details relating to the despatch of your order and to communicate with us. Where a courier service is used, this may include web tracking instructions and references to enable you to communicate with our designated courier to help arrange delivery.

Where you wish to return any or all products ordered, be they faulty or for other reasons, you should contact us using the e-mail form on this website or through the other means of contact set out on our contact us page. A returns authorisation number must be obtained prior to returning any or all items, which will help us process your returns and any applicable replacement or refund in a timely fashion.

Subject to your statutory rights, we retain the right to refuse to accept goods for return where they are not faulty, but will endeavour to reach a mutually acceptable arrangement with our customer in relation to the goods.