Return and refund policy

Welcome to our car audio Shop. Safe'n'sound was established in 1996, which means we can offer great advice on all aspects of car audio.
For more information CALL: 0208 288 0181 or e-mail info@safensound.co.uk

About Us
 
Welcome to the Safe'n'Sound car audio & security store.
Browse our website to find a wide array of manufactures such as Alpine, Focal, JL Audio, Kenwood, JVC, Genesis, Pioneer, Sony and many more. Although we have a mail order online store, we do offer a full installation service on all products.
We are an approved specialist MESF certified installer centre and have been trading for over 20 years so rest assured, your vehicle will be in good hands. If you would like a quote on any items being installed please call 020 82880181 or email us at info@safensound.co.uk
All of our products come with a minimum of 1 year guarantee so buy with confidence! All prices include VAT

Payment
 
We accept all major types of Credit and Debit cards. Please call on 020 82880181 to make payment. As well as your item you will receive a credit card receipt for this payment. Goods and services, together with vat, are invoiced at the price prevailing at time of order. We also accept PayPal payments.
PayPal is the safest and simplest way to complete your transaction. It is also the quickest way to receive your item! You will receive an electronic invoice at the time of sale, in order to reduce our carbon footprint. However if you require a paper copy please put a note on the transaction pages.
No details are kept on file and the card is processed via a secure card system. All prices include VAT.

Shipping
 
Place your order for in-stock items up to 2.00pm Monday to Friday and subject to your credit card being authorised and barring system failure, we will dispatch your goods the same day. Any orders placed on Sat/Sun will be processed on Monday. This is part of the standard delivery service associated with your order. We advise you to ensure somebody be present at the delivery address since all items over £30 are shipped by courier and a signature will be required upon delivery.
Orders that are dispatched by Courier will be issued with a tracking number.

Terms
 
We believe the information on this page to be accurate; such information is subject to change without notice. We are not responsible for any inadvertent errors. No warranty or representation (express or implied) concerning the accuracy of the information provided is given and customers should satisfy themselves that any product choice made is suitable for their intended purpose or use. Feedback It is very important to us that our customers are happy with their purchase.
We pride ourselves on our customer service and in the rare event that you have a problem with your item please call or email us.

Return and refund policy
 
Unwanted Items: Returns only accepted within the first 14 working days. Items to be returned in original Packaging and in a resalable condition. Customers will be responsible for the organisation and cost of returning the goods to us. Our recommended method of return would be via Parcel Force Standard Delivery Service. This service is available through your local post office. We would recommend that you take out adequate compensation to cover the value of the goods. We will refund the item cost in full less any carriage charges we have incurred.

Please email us at sales@safensound.co.uk to obtain a returns number.


Items being returned should be sent to our normal address: Safe'n'Sound 304 Bensham Lane, Thornton Heath. CR7 7EQ